Response and waiting time for resolution descend, despite incidents nearly triple. Half of the incidents attended come from area councillor notifications.
Response and waiting time for resolution descend, despite incidents nearly triple. Half of the incidents attended come from area councillor notifications.
Calvià's 'Green line' service (línea verde) has attended, at the beginning of the legislature, between the 24th of June and the 24th of July 2015, more incidents that in the previous 30 days (24th of May to 23rd of June 2015), meaning the number of attended incidences has almost tripled.
The 'Green Line' (línea verde) is a service that the City Council offers to citizens of Calvià so they can inform about incidents they see in public areas of the municipality in a quick and easy way by phone, online or through the app.
The significative increase of attended incidents responds basically to notifications from area councillors, that have passed to from none to 112 in the same time period.
Thus, from 24th June to 24th July, out of the total number of incidents, 74 have been resolved, 35 are in process, 90 have been attented and are awaiting for the repair work to begin, and 23 have been rejected.
As for timing, both time response and waiting time for resolution have been reduced (the first one by 15%, and the second one by 21%), despite the number of incidents has increased.
The Deputy Mayor for Mobility, Roads and Works and Maintenance, Juan Cuadros, encourages residents of Calvia to use this service as it is a quick and easy way to report incidents to the Town Hall.